Ascendra Systems

Privacy Policy

Last updated: April 18, 2026

This Privacy Policy describes how Ascendra Systems ("we", "us", "our") collects, uses, and shares personal information when you visit ascendrasystems.space ("the Site") or engage with our services ("the Services").

1. Information we collect

We collect the following categories of personal information:

• Contact details you submit via our forms: name, email address, phone number, business name, and any message or description you provide.
• Booking information: the date and time of any consultation you schedule.
• Automated data: IP address, browser type, device identifiers, pages visited, referring URL, and cookie-based analytics.
• Communication content: messages you send us via SMS, email, or chat.

2. How we use your information

• To respond to your inquiries, book and confirm calls, and deliver the Services you request.
• To send transactional messages (call reminders, confirmations, follow-ups) related to your booking.
• To send marketing messages about Ascendra Systems, only if you have opted in. You can opt out at any time.
• To improve the Site and Services via analytics.
• To comply with legal obligations.

3. SMS messaging (A2P 10DLC)

If you provide your phone number, you consent to receive SMS messages from Ascendra Systems related to your booking, follow-up, or (if you opted in) marketing messages.

• Message and data rates may apply.
• Message frequency varies, typically no more than 4 messages per month for marketing.
• Reply STOP to any message to unsubscribe. Reply HELP for support.
• We do not sell or share your phone number or SMS opt-in data with third parties for marketing purposes.

4. How we share your information

We share personal information only with:

• Service providers who help us run the Site and Services, for example, GoHighLevel (CRM + messaging), Vercel (hosting), Google (analytics), and payment processors. These providers are bound by confidentiality and data-processing agreements.
• Legal authorities when required by law, subpoena, or court order.

We do not sell your personal information.

5. Cookies and analytics

The Site uses cookies and similar technologies to analyze traffic and improve the user experience. You can disable cookies in your browser settings; some features may not work as intended if you do.

6. Data retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion at any time (see Section 8).

7. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information.
• Opt out of marketing communications (email or SMS) at any time.
• Object to or restrict certain processing.

To exercise any of these rights, email support@ascendrasystems.space or contact us through our booking form, we respond within 30 days.

9. Children's privacy

Ascendra Systems is not directed to children under 16. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. We encourage you to review this page periodically.

11. Contact

Questions? Email us at support@ascendrasystems.space, use the chat widget on ascendrasystems.space, or via our booking form.